Terms of Service
These terms describe the general basis on which AK Management retail software is provided. By activating or using an AK Management account, the customer agrees to use the service only for lawful business purposes and in accordance with the plan, licence and access supplied to them.
Service provider
AK Management is operated by A Khan. Business/service contact address: 85a Woodgrange Road, Forest Gate, London E7 0EP, United Kingdom.
Accounts and authorised users
Customers are responsible for keeping account credentials secure, controlling staff access and ensuring that information entered into the service is accurate and lawful.
Subscriptions, pricing and billing
Subscription pricing, included services, shop/device limits and any bespoke terms are those agreed at purchase or activation. Billing and invoice questions can be sent to [email protected].
Refunds and cancellation
Refunds, cancellations, licence changes and subscription changes are handled according to the customer plan, written agreement, payment status and applicable law. Customers should contact AK Management before cancelling or disputing a payment so the account status can be reviewed.
Software availability
AK Management may update, maintain or improve the service. Temporary interruptions can occur because of maintenance, internet connectivity, hosting providers or events outside reasonable control.
Hardware
Compatibility can depend on the customer's operating system, browser, drivers, printer, scanner and device permissions. USB/Bluetooth scanners normally rely on HID/keyboard behaviour. Camera scanning requires HTTPS, camera permission and a compatible browser/device.
Customer data and backups
Customers remain responsible for the business data they enter and for complying with laws that apply to that data. AK Management may maintain operational backups and recovery processes for service continuity, but customers should keep their own required business and accounting records.
Refund, void and financial records
Application controls such as refunds, voids, discounts, supplier dues, salary records and expenses are operational tools. Customers remain responsible for accounting, tax, payroll and statutory record-keeping.
Acceptable use
Users must not attempt unauthorised access, bypass licensing or tenant controls, interfere with service security, introduce malicious code, or use the service for unlawful activity.
Termination
Access may be suspended or terminated for non-payment, security risk, material breach, unlawful use or other reasons permitted by the customer's agreement and applicable law.
Contact
General questions: [email protected].
Support: [email protected].
Billing: [email protected].
Phone: 07778 129096.